Last updated: August 2026
This policy covers refunds for Shopframe subscriptions and one-time services, and works alongside our Terms of Service. Subscription payments are processed securely by Square; Shopframe remains the seller and handles subscription, cancellation, and refund requests.
Monthly subscriptions are billed in advance for each billing period and are non-refundable for partial months. Cancel anytime from your account; your site and access continue until the end of the period you already paid for, and you won't be charged again after that.
Annual plans are prepaid for 12 months at the price of 10. Annual Starter, Growth and Pro plans include a free white-glove migration when you tick it at checkout. If you're on your first annual subscription, it's been 14 days or less since you purchased it, and we have not yet started your white-glove migration, contact us for a full refund. Once migration work has begun, the annual plan is no longer eligible for this refund — you can still cancel anytime to stop the next renewal, and your site stays up through the period you already paid for.
The account owner can switch billing cycles from your account page. A switch takes effect at your next renewal date, never mid-cycle: the month or year you've already paid for is not changed, prorated or refunded, and you're charged the new amount only when that period ends. Moving from annual to monthly doesn't reopen the 14-day annual refund above.
White-glove migration (standalone, on monthly plans) and one-time add-ons (custom logo package, social media starter kit) are refundable in full if we haven't started the work yet. Once work has begun, these are non-refundable, since they're delivered as custom work rather than ongoing access.
Building or previewing your site does not charge you anything. The page shows the exact subscription amount before you continue to Square. You are charged only when you complete the secure Square checkout.
Email [email protected] with your dealership name and the email you signed up with. We aim to respond within one business day. If a payment on your card statement is unrecognized or you believe it was made in error, please contact us before filing a chargeback with your bank — we can resolve most issues directly and faster than a dispute process.
We may update this policy; material changes will be posted here with an updated date.