Last updated: August 2026
This policy covers refunds for Shopframe subscriptions and one-time services, and works alongside our Terms of Service. Payments are processed by Paddle.com, our reseller and merchant of record — Paddle handles the transaction itself and can also assist with a refund request.
Monthly subscriptions are billed in advance for each billing period and are non-refundable for partial months. Cancel anytime from your account; your site and access continue until the end of the period you already paid for, and you won't be charged again after that.
Annual plans are prepaid for 12 months at the price of 10 and include a free white-glove migration. If you're on your first annual subscription, it's been 14 days or less since you purchased it, and we have not yet started your white-glove migration, contact us for a full refund. Once migration work has begun, the annual plan is no longer eligible for this refund — you can still cancel anytime to stop the next renewal, and your site stays up through the period you already paid for.
White-glove migration (standalone, on monthly plans) and one-time add-ons (custom logo package, social media starter kit) are refundable in full if we haven't started the work yet. Once work has begun, these are non-refundable, since they're delivered as custom work rather than ongoing access.
Reserving your site through the configurator does not charge you anything — there's nothing to refund at that step. You're only charged when you complete checkout for a plan.
Email [email protected] with your dealership name and the email you signed up with. We aim to respond within one business day. If a payment on your card statement is unrecognized or you believe it was made in error, please contact us before filing a chargeback with your bank — we can resolve most issues directly and faster than a dispute process.
We may update this policy; material changes will be posted here with an updated date.